Refund policy

We want you to love what you wear. If something isn't right, here's how returns work.

Changed your mind?

You have 14 days from the day your order arrives to tell us you'd like to return it, for any reason. Email us at hello@shopgrigri.com with your order number and we'll send you the return instructions. You then have a further 14 days to send the piece back.

Pieces must be unworn and returned in their original condition and packaging. Return postage is paid by you. We recommend a tracked service, as we can't be responsible for parcels lost on their way back to us.

Faulty items

If you believe your item to be faulty due to a manufacturing defect, please email hello@shopgrigri.com with your full name, email address, postcode, order number and clear photographic or video evidence. Our Customer Service Team will then be able to provide you with an appropriate resolution. Where a piece is confirmed faulty, we will replace it with the same item, or give you a full refund if the same item is no longer available.

This does not affect your statutory rights.

Refunds

Refunds are made to your original payment method within 14 days of us receiving your return. If you return your whole order, we also refund the standard delivery you paid.

Exchanges

We don't offer direct exchanges. Simply return the piece for a refund and place a new order, so you don't miss out if stock is low.

Gri-Gri LTD, company number 16843097. Questions? hello@shopgrigri.com